About EnTIRE Service Consultants
Driving Success in Service Centers with Expert Consulting and Support
What We Do
At EnTire Service Consultants, we specialize in improving the fixed operations departments of car dealerships. Through detailed assessments and collaborative planning, we focus on enhancing customer experience, employee morale, and operational efficiency. Our proven strategies have helped dealerships experience significant improvements in return customer rates, employee retention, and overall profitability.
The Start to Our Story…
EnTIRE Service Consultants began with a chance meeting that turned into a groundbreaking partnership. Founded by a seasoned consulting firm from Rockford, Illinois, and a group of aftermarket automotive and tire experts from Cincinnati, Ohio, our journey began inside a Ford dealership in Fishers, Indiana. What started as a simple conversation quickly evolved into a dynamic partnership and eventually a buyout in October 2009. This blend of expertise and passion for the automotive industry is the cornerstone of our mission: to transform car dealership service centers into benchmarks of success and customer satisfaction.
Our Success Stories
Our success is measured by the achievements of our clients. From reversing declining customer return rates to achieving top national rankings in customer satisfaction indices (CSI), our interventions have consistently delivered impactful results. For instance, a dealership struggling with customer retention was able to improve both its CSI scores and customer loyalty by implementing our recommended changes in customer interaction and service processes. These transformations not only retained customers but also significantly boosted the dealership’s profitability and staff morale.
Here are some of the results our customers have experienced:
- One of our clients became the #1 BMW CSI Dealership in the country
- Nissan Dealership went from CSI probation to the top performing percentages in just three months.
- Another client became the #1 Tire selling Ford Dealership in the state of Indiana.
- Still, another client became the #2 Tire Selling GM Dealership in the state of Wisconsin.
- We helped a third-generation GM Dealership that had never been profitable in their Fixed Operations Dept. make money for the first time – in just 10 months.
- An SE Texas Ford Dealership went from never being profitable in its fixed operations department to becoming very profitable. As a result, they not only retained their employees but also almost doubled their employees.
- Ford Dealership went from 20 technicians to 38 technicians while maintaining 100% fixed coverage and over 120% productivity.
Why Choose Us
What sets EnTIRE Service Consultants apart is our commitment to partnership. We become an integral part of your team, learning the ins and outs of your dealership. We offer customized plans of engagement. Our consultant visits allow us to work with your team to achieve and even exceed your goals.
Meet the Owners
Leading the charge are Jeff and Sandy Campbell, co-owners of EnTIRE Service Consultants, each bringing over 30 years of automotive industry experience. Their in-depth knowledge and hands-on approach have guided dealerships toward sustainable growth and success.
Jeff Campbell
Owner of EnTIRE Service Consultants
Sandy Campbell
Owner of EnTIRE Service Consultants
Client Success & Satisfaction
The most rewarding aspect of our work is witnessing the transformation of our client dealerships. Seeing a dealership reach and surpass its goals is a testament to the power of strategic consulting and dedicated teamwork.
Tailored Consulting Strategy
We tailor our consulting services to your service center’s specific strengths while addressing areas of opportunity. Our process is collaborative from start to finish. Every strategy reflects your dealership’s objectives.
Success Metrics & Impact
Success is defined by the positive changes in your dealership’s culture, customer satisfaction, and bottom line. We utilize a comprehensive set of metrics, including P&L analysis, employee feedback, and benchmark comparisons, to gauge the effectiveness of our strategies.
Inspired by Your Drive for Excellence
We’re motivated by service centers determined to improve their performance and customer satisfaction. Your passion ignites our mission, and we’re excited to work closely with your team to turn passion into results.
Ready to Take the Next Step?
If improving productivity, profitability, customer service, and retention rates are your goals, waiting could be costing you more than you think. Our no-obligation, contract-free consultation offers a risk-free opportunity to explore how we can help your dealership achieve its fullest potential. Your success starts today.
CONTACT US NOW
At Entire Service Consultants, we're committed to driving success in service centers through expert consulting and dedicated support. Our mission is to enhance your operations, improve customer satisfaction, and foster growth. Partner with us to transform your service center.